Accessibility

Banking is for everyone. Bard Santner is committed to designing digital channels, branch experiences and customer communications that meet the access needs of all our customers, including customers with disabilities.

This site is built to align with WCAG 2.2 Level AA. We test continuously with assistive technologies and welcome feedback where we fall short.

Customers who prefer or require non-digital channels can bank in branch, by telephone (+263 861 200 0700), or by appointment with a banker.

Large-print statements, audio statements and braille correspondence are available on request at no additional cost.

Our Harare flagship branch is wheelchair-accessible and equipped with induction loops at every counter. Branch staff include trained sign-language users on a rotating roster.

If you plan to visit a branch and have specific access requirements, calling ahead helps us ensure the right support is available when you arrive.

To request a specific accommodation or to give feedback on our accessibility, email accessibility@bardsantner.com or call +263 861 200 0700 and ask for the accessibility team.

We respond within two business days.